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English Comminication Skills for Pharmacists
Pharmacy customers are not merely retail customers. They enter the pharmacy because they feel sick, need their recurring medication or want to get professional health advice. Pharmacists and their teams must have extraordinary interpersonal and customer service skills to interact with their customers every day including
- building rapport
- active listening
- speaking in a language understandable to the customer
- explaining how to take a certain medication and discussing possible side effects
- clarifying and checking understanding
- interacting customers from different cultural backgrounds
In a tailor-made in-house or online workshop for your and your team, you can practice the communication skills you need in your pharmacy in English
- in interactive and meaningful activities
- with practice-oriented materials and
- in an engaging and respectful learning environment
Sprachcoaching Maga. Isabella Keilani